Refund and Returns Policy
Refund and Returns Policy
At NikahPen.com, we are dedicated to ensuring that you receive the highest quality products crafted with care. We take pride in offering you the opportunity to personalize your Nikah pen, making it a unique and cherished keepsake.
Refund Eligibility
We offer refunds under the following circumstances:
Damaged or Missing Product: If you receive a damaged or incomplete product, please contact us within 3 days of receiving your order at [email protected]. We will arrange for a refund or a replacement, depending on your preference.
Incorrect Product: If you receive a product different from what you ordered, please reach out to us within 3 days of receiving your order at [email protected]. We will address the issue promptly, providing you with the correct product or a refund.
Customized Products
Please note that our products are customized with the bride’s and groom’s names, making them unique to your special occasion. Therefore, we are unable to accept returns or offer refunds for reasons unrelated to product quality. We cannot accommodate returns due to a change of mind or other personal preferences.
Contact Us
If you believe you are eligible for a refund based on the criteria above, please contact us within 3 days of receiving your order at [email protected]. Provide clear details of the issue, including photographs if applicable, to help us expedite the resolution process.
We are committed to providing you with a seamless shopping experience, and your satisfaction is our priority. If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. We are here to assist you.
Thank you for choosing NikahPen.com for your personalized Nikah pen needs.